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 Customer Service 


Your First Purchase
Placing an order on Mitchell’s Plumbing is an easy process. When you find a product that is right for you, add it to your shopping cart by clicking the "add to cart" button. This will place your item in your shopping cart, and you will be able to purchase it at Checkout.

To Checkout and purchase all (or some) of the items in your shopping cart, click the “View Cart” link found at the top of any MitchellsPlumbing.com web page.

What to expect on your first purchase, simply follow these steps:

Step 1: Shopping Cart
This is your Order Summary. Review the items in your shopping cart. If you would like to add more items before placing your order, hit the “continue shopping” button to continue shopping.

If you would like to adjust the quantity of an item, enter the new quantity into the “quantity” box next to the item you want to update, then hit the “update cart” button.

If you would like to place your order, hit the “continue checkout” button to proceed to Step 2

Step 2: Checkout/Sign In
For registered Mitchell’s Plumbing shoppers, sign in with your email address and the password you chose when you registered and proceed to place your order.
For those users who haven’t registered or placed an order previously, click on the "Register” button.

Step 3: Account Information
For those users who haven’t registered, please fill in your Account Information and provide Billing/Shipping Information with a valid credit card number (if paying by credit card). Click the “continue checkout” button.

Step 4: Order Confirmation
Review the summary of your order along with your account information to ensure everything is correct. Edit any information that is incorrect. Then hit the "complete order" button to place your order.

The screen that follows will provide your confirmation number. Please save it for future reference. You will also receive an email receipt at the email address you provided during checkout.

Communications through Elite SSL 128 Bit Encryption Technology



Product Finder
This service is offered at no charge to the customer.  We will complete an extended search of the item submitted.  It is preferred that at least two photos to be attached for identification purposes.  We strive to be prompt and professional in responding to your communication.


Why Register?
Creating an account is simple. Once it's set up, you can take advantage of all the benefits of having an account with Mitchell’s Plumbing!

With an account, we'll be able to offer you more personalized service such as:
    Quick Checkout
      We'll keep your information on hand and automatically enter it for you.
    Wish List
      You'll be able to create a list of the Mitchell’s Plumbing favorites you've been wanting for 
      your home or for a client's home to purchase at a later date.

Of course our site is Safe and Secure so there are no concerns about your personal information!

 

  General

Product Price, Description, & Color Accuracy
While we take measures to ensure that the web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site.


Change/ Cancel Open Order
If your order has not been shipped yet, you may change or cancel your order at anytime. Once it has been shipped, you will be subject to a 25% restocking fee for any items that are not defective or damaged during shipping. Special or custom orders may only be cancelled within the first 24 hours of placing the order. No returns or exchanges are allowed on special or custom orders beyond the first 24 hours of placing your order.

In some cases a custom, special order item may be non-returnable and/or non-cancelable.


Warranty Information
All products are covered by the manufacturer’s warranty as well as any other warranty required by law. For additional warranty information, please call Customer Service at 800-600-1525.


Out of stock orders
Should an item be out of stock we will ship/ deliver the portion of the order that is completed. Out of stock items for local delivery orders will be followed up via telephone notification.  Remaining order will be processed and shipped/ delivered. The remaining portion will be mailed/ delivered as soon as the stock is replenished. Incomplete portion will be shipped/ delivered at no charge to the customer.


Sale/ Clearance
Items sold as Sale/ Clearance are sold as is.  All sales are final.  These items are not eligible for replacement/ refund.


Payment & Checkout

Payment
For your convenience, Mitchell’s Plumbing accepts American Express, Visa, and MasterCard. We also accept money orders, personal/ business checks. Check must be pre-printed with the name, address, check number, bank name and account number. We do not accept Non-US issued credit cards, money orders, checks or currency. Please contact us at 800-600-1525 for information about paying by check.


Checkout
You can register and then proceed to complete order and checkout. If you choose not to register you may proceed to complete your checkout without having to register.


Check/ Money Order
Orders paid via check/ money order: Order will not ship until after your payment has been received and processed. Process normally takes between 7-10 business days from the date payment is received. Cashiers checks are subject to the same process. Returned checks will be subject to the maximum returned check fee allowed by law.


Sales Tax
We do not collect sales tax on items purchased on MitchellsPlumbing.com, except for shipping/ deliveries within California. California’s 8.25% state sales tax is calculated during checkout.


Returns & Exchanges

Return/Exchange Policy
There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage.

Please inspect your package immediately upon receipt for shipping damages. You must notify us within three (3) days of receipt of any shipping damages. We cannot take responsibility for shipping damages beyond this point.

You must call us for a Return Authorization number (RA#) by calling toll free our Customer Service at 800-600-1525. Please make sure you write this number on the outside of the box you send back to us. Returns without RA # will be refused.

Returns/Exchanges will not be accepted after 30 days from when you receive your shipment.

ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY MITCHELLSPLUMBING.COM.  ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.

However, we can not accept returns for items damaged in transit where that damage is not reported to us within 3 days of a customer accepting that shipment. Damages must be reported immediately.

All refunds will be processed/ issued through the same method received. Upon receiving the return at our facility, please allow seven (7) to fourteen (14) business days for processing.

Should a customer send back a non-returnable item; no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.

Products returned as defective which are found not to be defective are subject to a 20% handling fee.

If you have any further questions regarding shipping or returns, please call us at 800-600-1525

Merchandise must be returned in received condition. Defective items will not be replaced if there are signs of tampering. No refunds/exchanges if item has been used/ worn.


Shipping & Delivery

Buyer is responsible for all applicable shipping and insurance fees.

Our apologies, we do not ship to P.O. Box or APO/ FPO addresses.

Purchases with a total amount of one hundred dollars ($100.00) or more require the purchase of shipping insurance equal to the value of the total purchase amount.

We are not responsible for damage caused during shipping/invisible damage caused by the package being mishandled.


Local Delivery Service
The service requires you to register with us and create an account.  Upon doing so you can be eligible to have your orders delivered within the delivery area, as indicated on the map on the Local Delivery Service   page. Your account can be charged via business billing/ credit card/ payment on delivery. Orders submitted and paid by 2:00 pm will be delivered the next business day between 9:00am-4:00pm. Orders scheduled after 2:00pm will be scheduled for delivery on the second business day.  Geographical scheduling may apply.  Service not available Saturday or Sunday. Professional orders will be given professional priority. 

  • Minimum of $25.00 order amount.
  • Orders must be submitted and paid by 2:00 pm.
 
Note: Some items may not qualify for delivery.  Delivery restrictions will be noted on such items.


Domestic Shipping
We ship via UPS/ FedEx Ground Service. Other shipping methods are available upon request, subject to applicable fees. For AK, HI and PR shipping rates, please e-mail us at
cs@mitchellsplumbing.com


International Shipping
At this time we do not offer International shipping.


Local Pick-Up
All of our items are eligible for local pick up at our retail store.  Notification of local pick up required at payment. 


Freight Service
Large items will be sent via freight service.  Buyer is responsible for all freight and related fees.  Freight arrangements are to be completed by the buyer.


Combine Shipping
We will combine shipping on multiple purchases delivered to the same address. Please email us at the end of your purchases for a final shipping price. The shipping rate is based on the weight, dimensions and the delivery zip code.


Order Status
To check the status of your order, please call Customer Service at 800-600-1525 or email Customer Service at
orderstatus@mitchellsplumbing.com.


Tracking an Order
You will receive an email notification with shipper and tracking information once your order is shipped.

If you have questions regarding your order or to check the status of your order, please email customer service at orderstatus@mitchellsplumbing.com  or call Customer Service at 800-600-1525.


Product Delivery Inspections
We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping. Please follow the guidelines below for inspection of your package(s):

For items shipped via freight carrier;
Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property. We are not responsible for damage caused during shipping/invisible damage caused by the package being mishandled.


For items shipped via UPS;
If there is any damage, visible or not, you have 3 days to contact us to report the damage. If you do not contact us within 3 days, the merchandise becomes your property.

Please take the time to inspect your delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at 800.600.1525.



Legal Information

By placing an order/ purchase, you are entering into a binding sales contract with Mitchell's Plumbing.  It is the buyer's responsibility to be aware of details of the item(s). If you have any questions, please do not hesitate to contact us, thank you.

Mitchell’s PLUMBING ENTIRE LIABILITY TO YOU OR ANY THIRD PARTIES UNDER ANY CIRCUMSTANCE IS LIMITED TO THE SALES PRICE OF THE RELEVANT GOODS AND $100. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Mitchell’s PLUMBING WARRANTEES AND REPRESENTS THAT THE GOODS ARE AS THEY ARE DESCRIBED IN THE ABOVE LISTING. WE WILL ACCEPT RETURNS OF THE GOODS ONLY IF THEY FAIL TO MEET THE DESCRIPTIONS ABOVE. Mitchell’s PLUMBING SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state.


Privacy Notice

Disclosure
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who post messages to our bulletin board, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our chat areas, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, no information on consumers who browse our Web page.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site.


Cookies
With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site.


Choice/Opt-Out
From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by emailing us at
privacy@mitchellsplumbing.com 

From time to time, we make available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by emailing us at privacy@mitchellsplumbing.com

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by emailing us at privacy@mitchellsplumbing.com. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.


Data Security
With respect to security: When we transfer and receive certain types of sensitive information such as financial or personal information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.


Contact Us
If you feel that this site is not following its stated information policy, you may contact us at
privacy@mitchellsplumbing.com .

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Gift Certificate Special

Get them now!!! 
$100.00 of Mitchell's Gift Certificates for $74.99*
Limited time only!!!

This is the perfect gift for anyone.  It is always the right color and type.  Ideal for gift wrapping.  We are based in Upland, CA 91786 and service the surrounding areas.  Gift certificates can be used at our retail store, showroom, and service center. Upon purchase we will mail your genuine Mitchell's gift certificate.

Click Here to Purchase

*Some restrictions may apply.  See listing for details.

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