There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage.
Please inspect your package immediately upon receipt for shipping damages. You must notify us within three (3) days of receipt of any shipping damages. We cannot take responsibility for shipping damages beyond this point.
You must call us for a Return Authorization number (RA#) by calling toll free our Customer Service at 800-600-1525. Please make sure you write this number on the outside of the box you send back to us. Returns without RA # will be refused.
Returns/Exchanges will not be accepted after 30 days from when you receive your shipment.
ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY MITCHELLSPLUMBING.COM. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.
However, we can not accept returns for items damaged in transit where that damage is not reported to us within 3 days of a customer accepting that shipment. Damages must be reported immediately.
All refunds will be processed/ issued through the same method received. Upon receiving the return at our facility, please allow seven (7) to fourteen (14) business days for processing.
Should a customer send back a non-returnable item; no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.
Products returned as defective which are found not to be defective are subject to a 20% handling fee.
If you have any further questions regarding shipping or returns, please call us at 800-600-1525
Merchandise must be returned in received condition. Defective items will not be replaced if there are signs of tampering. No refunds/exchanges if item has been used/ worn.